FAQ
How long is the order processing time?
We will dispatch orders from our warehouse within 3-4 business days of receiving them. Please expect 5-6 business days for the order to reach you. Delivery times do not include Sundays and Public Holidays.
Return Policy
Our employees strive to make sure each shoe gives you a perfect fit. In fact, if we don’t think a shoe works for you, we say it. However, if you need to return shoes to Tops after the sale, please observe these guidelines: You have 30 days to return your shoes after purchase for a full refund. All returns must be in new, unworn condition. We will refuse worn shoes, unless they are defective. Please save your shipping container and shoe box until you determine you have a good fit, so you can return items in their original packing. Include a copy of your receipt. Let us know how we can help further!
What kinds of payment methods do you accept?
Customers can pay via Credit Card, Debit Card, Net Banking, Cash Cards & Cash on Delivery. International Customers can also pay via Paypal.